Private property towing. Done by the book.

Yes, when done right. Tennessee law (Tenn. Code Ann. § 55-16-112) requires a garagekeeper or towing firm to get express written authorization to tow or store a vehicle - from a law-enforcement officer with jurisdiction, the vehicle owner, or the property owner or their authorized agent - before a private-property tow is valid. Towing without that authorization is a Class C misdemeanor. Separately, § 55-16-111 sets Tennessee's baseline waiting period: a vehicle generally can't be towed without owner authorization until 12 hours have passed since it was first observed immobile or unattended, unless it's creating a hazard, blocking access, or parked illegally, in which case an immediate tow is allowed. We follow both rules on every property we patrol.

Yes. HOAs are our most common private-property client. We audit the existing signage, update the parking rules with the board, and set a patrol schedule that fits the community. Board members do not make the call - our dispatchers do, per the agreed rules. That keeps the board out of personal liability.

If there is a signed property management agreement, yes. The property manager (or a designated contact) calls dispatch, confirms the vehicle and the violation, and we respond. Without an agreement on file, we cannot legally tow from a property we do not patrol.

They pay the release fee at our lot and get the car back, with full paperwork. It is rare - we only tow after the wait time and sign check. If a resident calls in a good-faith mistake (permit in glove box, etc.), we handle releases professionally and document the situation. Property managers can also preauthorize per-vehicle exceptions.

That's a different process, and if it was stolen and recovered, you're the victim here, not someone in trouble - we treat that call the same way every time: zero judgment, just help getting your car back. Vehicles towed under Memphis Police, Shelby County Sheriff, or Housing and Community Development authority all process through one facility, the MPD Vehicle Storage Lot at 465 Klinke Avenue, (901) 636-8200, open 24/7. The posted impound fee is $135.00 plus $30.00 per day storage. To retrieve a vehicle you need proof of ownership (registration, title, or lease), the plate number or VIN, valid picture ID, and a licensed driver to take it off the lot, or you can arrange a tow, which is where we come in. A vehicle held for investigation has to be cleared with MPD directly before it can be released; call the same number to check hold status. We're not affiliated with the city lot, but once your car is released, call us for the tow.